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Our value proposition


Why outsource with us?

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Our value proposition


Why outsource with us?

 

Our value proposition

Why outsource and use Clearanswer?

  • Improved customer satisfaction: efficient contact handling processes by highly trained and experienced call agents, cutting edge technology and a greater focus on understanding customer’s needs and exceeding their expectations.
  • Higher performance: highly trained call agents will exceed your current targets and enhance customer loyalty across all services.
  • Reduced OPEX: eliminate the time and cost of recruitment and training. Cut legislative costs of National Insurance, holiday pay, sick leave, maternity and paternity leave. Better utilise HR department.
  • Reduced CAPEX: remove cost of IT and office equipment and contact centre premises and fixtures and fittings, freeing up money for development of new revenue generating services, solutions and / or products.
  • Focus on core business strengths: outsource customer contact handling and back office functions to free up key people to focus on what you do best.
  • Improve scope and quality of customer service: benefit from experience and range of services offered by customer contact specialists; extend operating hours, easily meet seasonal demands, introduce cross selling, win back, verification and online order processing to complement existing resources.
  • Benefit from the latest technology: have access to the latest tools and technology as it becomes available. Include multi-channel and social media monitoring otherwise beyond your budget or skill set.
  • Introduce tactical campaigns: use Clearanswer to undertake short-term projects including DRTV, without impacting core business functions or impacting on-going marketing activities.
  • Crisis management: ability to respond quickly to crisis events, either impacting client businesses or communities.
  • Maximise customer satisfaction: provide customers with the customer experience they expect from your brand and ensure that all communications are management well with next-steps or outcomes clearly defined. Even if it is not the result the customer wanted, if it is handled well and efficiently any potential damage to reputation is reduced and often, eliminated.
  • Higher performance: well-managed customer contact will result in business, operational and revenue improvements.

 
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Milestones and achievements


Experience and success

Milestones and achievements


Experience and success

 

Milestones and achievements

  • Each year we manage a minimum...
    • 3 million inbound calls
    • 1 million outbound contacts
  • We provide customer contact services for a wide range of businesses in consumer facing businesses
  • Customer contact specialists are dedicated to a client and act as an extension of the business
  • Each employee is part of a team and training and career progression is on-going
  • All UK businesses are served by UK-based customer contact specialists
  • Our customer contact centres are purpose built 
  • No call centre services are outsourced overseas
  • Our multi-lingual pan-European call centre was set-up in 2012 to provide customer contact services across Europe
 
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Hull


Welcome to Hull

Hull


Welcome to Hull

Clearanswer: Hull

The state-of-the-art Hull contact centre is located in the heart of Hull City Centre. It was purpose built and can deliver multi-channel customer support services from each seat.

Clearanswer Hull
Essex House
Manor Street
Hull HU1 1YU

Contact centre manager: Andrea Riley

 
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Leeds


Welcome to Leeds

Leeds


Welcome to Leeds

 

Clearanswer Leeds

Clearanswer has operated a purpose built modern contact centre in Leeds since 2006. It is able to deliver multi-channel services.

Clearanswer Leeds
44-60 Richardshaw Lane
Pudsey
Leeds
LS28 7UR

Contact centre manager: Jean Davies

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Bucharest


Welcome to Bucharest

Bucharest


Welcome to Bucharest

 

Clearanswer Bucharest

Our European state-of-the-art contact centre was opened in 2012 in response to increasing demand from clients for multi-lingual solutions.  In Bucharest we offer most European languages, providing a low cost of ownership for pan-European customer service excellence. We currently have 300 multi-lingual multi-channel seats, with plans to extend the operation in the near future.

Clearanswer Bucharest

Bulevardul Dimitrie Pompeiu 6A,
C Entrance, Ground Floor,
Sector 2, București,
Romania 020339

T: +40 372 373 061
F: +40 372 879 177

Contact centre manager: Alina Marin