Treating employees and customer fairly
Clearanswer is a FCA regulated business. In addition to the mandates set-out by our industry regulator, we have our own internal SLAs that all Clearanswer employees, from trainee to management team are bound under.
Our ethos is to always treat customers and employees fairly.
When taking on a new client, we make it our business to fully understand their business, their brand and their values. It is vital that the services we deliver are in line with these.
Clearanswer provides an extension of its clients’ businesses. Our services range from a one-off telemarketing project through to a full outsourced contact centre. Irrespective of the size, length or value of the project, the quality of service we deliver is guaranteed to meet and often exceed expectation.
All our calls and on-screen activity are recorded for training, compliance, client request and dispute resolution.