Inbound customer service
Clearanswer handles in excess of 1 million inbound customer service calls for a large household named blue chip company. The enquiries are varied and include billing queries, technical support and general advice.
Clearanswer aims for first time call resolution by having our agents ‘own the customer’ and handle their enquiry efficiently and professionally to achieve customer satisfaction. Whilst the customer is satisfied with the outcome of their initial enquiry, Clearanswer’s agents discuss with them their current service. They then utilise the approach that all customers deserve the best, and the best value is normally to be found in taking the top service and additionally inform the customer of our clients’ other offerings that may benefit them. This approach has led to Clearanswer achieving a sustained success rate of 41% for up sales/ cross sales against all their customer service calls. So, if you require exceptional customer service with the added benefit of utilising every interaction with your customer as a potential sales opportunity then look no further than Clearanswer.