Why outsource and use Clearanswer
- Improved customer satisfaction: This can be achieved through more efficient contact handling processes, more highly trained and experienced call agents, cutting edge technology and a greater focus on understanding customers needs and exceeding their expectations.
- Higher performance: Whatever your key drivers are be it sales, customer satisfaction or first call resolution our skilled and highly trained call agents can help you to exceed your current targets and enhance customer loyalty.
- Lower cost basis: No more expensive and time consuming recruitment and training of personnel. Smaller HR department along with the additional legislative savings of employers national insurance, holiday pay, sick leave, maternity and paternity leave.
- Reduction of capital costs: Clearanswer can reduce the burden of buying, leasing and equipping of buildings and the associated costs of that. You will also not need to investigate and purchase new technology. This frees up monies for new projects and R&D.
- Redirect resources to concentrate on key strengths: By utilising Clearanswer’s expertise in customer contact handling and back office functions; you can free your key people up to concentrate on what you do best.
- Extend the range and quality of customer service: Clearanswer can offer a wider range of services than most organisations cannot access easily such as extended operating hours, provide a higher headcount of agents in peak times, such as retention, cross selling, win back, verification and online order processing. These areas can compliment your existing resources.
- Experience and use of new technology: Clearanswer can improve your processes to be able to serve your customers quicker with reduced costs by utilising new contact streams such as web chat, text services call back and efficient use of e-mail management.
- Tactical campaigns: By using Clearanswer, companies can undertake short term projects such as DRTV, without impacting on their core business functions or stretching their ongoing marketing activities.
- Crisis management: Charities, manufacturers or food retailers in particular need to respond very quickly in a crisis. Clearanswer has the capacity and support functions to deliver what is required with is required with speed and effectiveness.
- Improved Customer Satisfaction: This can be achieved through more efficient contact handling processes; more highly trained and experienced call agents, innovative technology, and a greater focus on understanding customer’s needs and exceeding their expectations.
- Higher performance: Whatever your key drivers are be it sales, customer retention, customer satisfaction or first call resolution our skilled and highly trained call agents can help you to exceed your current targets and enhance customer loyalty.
Clearanswer’s capabilities
Annually we handle contact with our clients’ customers via every medium:
- 3 million inbound calls
- 1 million outbound contacts
- E-mail response
- Web enquiries
- Text handling service
- IVR
Here are our capabilities:
- Inbound call handling
- Outbound dialling
- Prescriptive and manual dialling
- Web chat and collaboration
- Screen pop dialog
- Instant messaging management
- E-mail management
- Voice mail
- Tailored reporting
- Voice and screen capture recording
- Web call back
- Integrated voice recognition