Clearanswer 094_retouch_1500x1000.jpg
Clearanswer 086_retouch_1500x1000.jpg
Clearanswer 065_retouch_1500x1000.jpg
Clearanswer 063_retouch_1500x1000.jpg
Clearanswer 079_retouch_1500x1000.jpg
Clearanswer 027_retouch_1500x1000.jpg
Clearanswer 064_retouch_1500x1000.jpg
Clearanswer 094_retouch_1500x1000.jpg

Modular services


flexible to meet your business needs

SCROLL DOWN

Modular services


flexible to meet your business needs

 

Modular services and Pricing

Our customer contact services are modular and flexible, offering the unique ability to provide a bespoke package, but from tried and tested services and using customer contact specialists. 
Services are activated as and when they are needed and can be invoiced as retained, project or one-off customer contact investments. 

Our pricing is all-inclusive with no hidden extras for management, administration or reporting.

We grow with you.

As your business grows and customer numbers increase you will feel the pressure on your customer contact teams - at every point on the customer lifecycle. We help you to predict the impact service changes will have on your ability to maintain customer service levels and help you plan ahead.

 
Clearanswer 086_retouch_1500x1000.jpg

Our services


Meeting all your inbound and outbound customer service needs

Our services


Meeting all your inbound and outbound customer service needs

 

Our services

  • Multi-channel contact centre support via phone, text, internet, email, live chat and social media
  • Telemarketing
  • Enquiries management
  • Order fulfilment
  • Complaints management
  • Bill payment services
  • Ticketing and booking services
  • Training
  • Back office
  • Bespoke services

 
Clearanswer 065_retouch_1500x1000.jpg

Customer service


Proven customer service excellence

Customer service


Proven customer service excellence

 

Customer service

We believe, and it is consistently proven, that customer service excellence is all about flexibility. Clearanswer gives you the service you want so you can give your customers the service they deserve!

We stand by our word to deliver a unique customer experience and support this with service level agreements (SLA). 

Our guarantee not only provides you with the assurance that we’re delivering the quality of service your customers expect, but you can quickly see the speed at which your customers are being served, the retention this ensures and the consistency with which new customers are acquired, nurtured and grown by our customer contact specialists.

 
Clearanswer 063_retouch_1500x1000.jpg

Customer complaints management


The value of this business intelligence

Customer complaints management


The value of this business intelligence

 

Customer complaints management

Customer feedback is the most targeted business intelligence your business can have. 
We collate all feedback, analyse it and then convert it into data that you can use to make profitable changes to your business, may these be operational processes, the opportunity for new services or the need for marketing campaigns that speak directly to specific customer groups or needs for example.   

Contact us

To find out how Clearanswer's intelligent, efficient and economical services can help you gain, retain and grow your customers' business with you, please contact:

Phil Marston > pmarston@clearanswer.co.uk

Steve Dunk > sdunk@clearanswer.co.uk

Use the Clearanswer team for one-off projects or for a managed contract, for one off trouble-shooting or to completely outsource of your customer contact needs. We help you to design the services to meet your customer contact needs.

 
Clearanswer 079_retouch_1500x1000.jpg

About us


Our business is customer service

About us


Our business is customer service

 

About us

Clearanswer is a privately owned and operated sales and marketing company. It was first established in 1998 to provide UK businesses with UK-based customer contact services. Clearanswer was founded by the former sales and marketing team of a FTSE 100 company. We provide intelligent customer service, sales, marketing and back-office solutions.

Our bespoke solutions best meet the client’s requirements using the very latest contact centre technologies and efficiencies.

We have two main UK contact centres based in Hull and Leeds and a third centre located in Bucharest, Romania. All are equipped with the latest technology for all inbound and outbound customer interactions. An experienced and well-rewarded workforce allows us to provide a service of excellence.

 
Clearanswer 027_retouch_1500x1000.jpg

Fair treatment


Quality assurance

Fair treatment


Quality assurance

 

Treating employees and customer fairly

Clearanswer is a FCA regulated business. In addition to the mandates set-out by our industry regulator, we have our own internal SLAs that all Clearanswer employees, from trainee to management team are bound under.

Our ethos is to always treat customers and employees fairly.

When taking on a new client, we make it our business to fully understand their business, their brand and their values. It is vital that the services we deliver are in line with these.

Clearanswer provides an extension of its clients’ businesses. Our services range from a one-off telemarketing project through to a full outsourced contact centre. Irrespective of the size, length or value of the project, the quality of service we deliver is guaranteed to meet and often exceed expectation.

All our calls and on-screen activity are recorded for training, compliance, client request and dispute resolution.

 
Clearanswer 064_retouch_1500x1000.jpg

Back office


Proven and trusted services

Back office


Proven and trusted services

 

Industry awards and accreditations

As part of our commitment to quality assurance, Clearanswer has successfully achieved and maintained ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System). 

Clearanswer is proud of the service we offer to clients and the importance everyone gives to both quality assurance and information security matters. These important accreditations are internally audited three times a year and externally audited and assessed annually to ensure continued compliance.

Stephen Carter, who undertook the assessments for QMS Quality Management Systems, paid particular tribute to “the investment in people and training that enables Clearanswer to provide an efficient and information security aware service to their clients”.