OUR CLIENTS INCLUDE...
“Call centre operations are the first point of contact for our customers and we therefore demand the highest levels of consistency, efficiency and accountability. Clearanswer has worked for TalkTalk for a number of years and has always demonstrated flexibility and an ability to meet the demands of a highly competitive and fast moving industry in a very successful and proactive manner.”
Head of customer experience and upsell
“Clearanswer has provided us with an excellent lead generation service. Previously the sales team was spending too much time in the office trying to make appointments by phone. Since working with Clearanswer sales productivity per sales rep has increased by over 50%.”
National Sales Director
“Having worked with Clearanswer Call Centres for over six years we can honestly say they are one of the best we have ever been privileged to work with. They have consistently achieved all KPI targets, have taken a proactive approach to the managing of our operation often suggesting innovative ways to produce better results and quite often to the detriment of the revenue they would earn. We would recommend their professional approach and work ethic in an instant, and gladly endorse their organisation."
Head of Outsourcing
“Overall, sales performance is higher at Clearanswer but what really stood out was that customer experience is far, far better. Without exception, whether or not they decided to buy, customers left the call feeling they had received an excellent service.”
Senior Account Manager
“Scottish & Southern Energy is a company that prides itself in delivering a quality service. It was imperative that any sales force working for us had to have a clear understanding of our brand, our products and our customers’ requirements. It’s quite clear we found the answer.”
Head of External Sales
“We’re very impressed with the strategic approach that the Clearanswer directors have given their business in terms of location, recruitment and selection, company culture, career planning and recognition of the importance of Customer Satisfaction and Lifetime Value. Partnering with Clearanswer will lead to the best overall long-term results.”