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High Level Complaints

Can you deliver outstanding customer service whilst taking ownership of customers’ complaints ensuring you find effective and efficient solutions?
Then we would like to hear from you.

The role.

This role manages high level complaints escalated internally and direct from various sources. Your role will be ensuring that the customer feels supported whilst their issue is resolved, and at the same time delivering a fantastic customer experience.

Understand customer view points and their experience.
Identify root causes and channel them internally for continuous improvement.
Ensure that we are compliant with all regulatory and legal requirements.
Achieve quality and productivity measures.
Requirements.

Excellent communication skills.
Excellent organisation skills.
Negotiation and objection handling skills.
Ability to deal tactfully and respectfully with difficult situations.
High level personal and professional integrity.
Experience of working in a customer focused environment
What we offer in return.

Full training and support package tailored around you, with ongoing development.
Great job satisfaction
Attendance bonus
Company pension scheme.
Health scheme plan for you and your family.
Dress down days and opportunities to take part in charity focused events.
28 days holiday

Salary, £17,500 to £20,000 per year, plus generous commission | Location, Essex House, Hull | Posted on October 28, 2019

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