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Hello


Your quality partner for call centre services

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Hello


Your quality partner for call centre services

 

Welcome

Contact centres are now an essential part of customer interactions for most organisations. Whether it is for sales, service, retention or research, customers increasingly judge their suppliers on the quality of the call centre service offered.

Clearanswer has been established since 1998 and is an expert provider of contact centre solutions both in the UK and Europe. 

Clearanswer has in excess of 1,400 seats available for all your customers¹ interactions utilising the very latest contact centre technology and channels

Find out more about how Clearanswer’s experience, customer focus and expertise can be used to help your business.

 
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About us


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About us


 

About us

Clearanswer is a privately owned and operated sales and marketing company established in 1998. It was founded by the former sales and marketing team of a FTSE 100 company. Research shows that UK consumers prefer to deal with UK based call centres.  At the same time commercial organizations need to be cost-aware. We provide intelligent and cost-effective customer service, sales, marketing and back-office solutions.

Our bespoke solutions best meet the client’s requirements using the very latest contact centre technologies and efficiencies.

We have two main UK contact centres based in Hull and Leeds and a third centre located in Bucharest, Romania. All are equipped with the latest technology for both theall inbound and outbound customer interactions. An experienced and well-rewarded workforce allows us to provide a service of excellence.

 
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Our approach


Providing a bespoke service

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Our approach


Providing a bespoke service

 

Our approach

As Clearanswer is a large enterprise itself and has mainly blue chip companies as clients, we understand the challenges that organisations face, and have developed a wide range of services offering the ideal outsourcing solution.

Clearanswer can deliver real benefits to your bottom line and to your business, with the added reassurance of responsible and accessible campaign management.

By leveraging our capability and technology we make sure you have in place the front and back office functionality essential to support your business. This allows you to focus on what is core to you, safe in the knowledge that the support functions are in good hands.

We operate from a belief that customer loyalty is now more important than ever, because clients have greater choice and ease of access to suppliers. Empowered by the Internet, they can research alternatives at the click of a button and switch suppliers at will.

It is crucial that every interaction with an existing or a prospective client is handled with skill, empathy and confidence, because increasingly the services offered by companies in any particular field are distinguishable only by the levels of service they offer.

At Clearanswer, every contact is designed to build customer loyalty. Our fully equipped multi-channel facilities allow our staff to become your staff, providing an unrivalled level of customer interaction.

 
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Why Clearanswer?


Efficiency, experience and care

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Why Clearanswer?


Efficiency, experience and care

 

Why Clearanswer?

In the past we were users of call centres so have called upon our past experiences to strip out everything that annoyed us in order to offer an exceptional level of service now including:

Highly incentivised, employed staff

No cost-cutting by using casual staff or home workers – all our call centre staff are salaried and employed. In addition, all campaigns are incentivised allowing them to become your staff, focused on the outcomes you want to achieve. Clearanswer provides a loyal professional  staff capable of delivering outstanding performance.

Clear and honest pricing

Our pricing is flexible according to your requirements. Whether using our shared bureau facilities for inexpensive inbound call handling or dedicated agents working solely for you, the price we quote is the price you pay. Our pricing is all-inclusive with no hidden extras for management, administration or reporting.

Results-based payment plans

At clearanswer we are looking for partnerships with long term potential, so we actively prefer our remuneration to include an element of performance related pay. This helps to ensure that everyone involved in the campaign is aligned towards the results you want to achieve.

Easy to do business with

We like to keep things simple and we will always be open and straightforward from the initial brief through the proposal, contracting and reporting of results

No expensive layers of bureaucracy

Clearanswer prides itself on being easy to do business with. We do not put layers of bureaucracy between you and the people doing your work. The people you deal with are the key Account Directors and the managers of your team. You have access to the people working for you whenever you require.

 
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Quality assurance


Commitment to provide the highest standards

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Quality assurance


Commitment to provide the highest standards

 

Quality assurance

As a FCA regulated firm we understand the importance of quality and working within a regulatory framework. Our ethos is to always treat customers fairly.

People are aware that providing quality service is not easy and requires commitment from the very top downwards. We take the time and trouble to fully understand our clients’ needs and their key drivers. Clearanswer works with our entire client base to their exacting standards offering full audit trail capabilities, which enables us to give all our clients a personalised service and which aims to exceed their expectations and needs.

All our calls and on-screen activity are recorded for training, compliance, client request and dispute resolution.

As part of our commitment to quality assurance Clearanswer has been awarded with both ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System). Clearanswer has always been proud of the service we offer our clients and the way we conduct our business including the importance we give to both quality assurance and information security matters. These important accreditations are internally audited thrice yearly and externally audited and assessed annually to ensure continued compliance.

This has been confirmed by outside experts who are used to judging standards on a daily basis in a wide variety of trades and industries. Stephen Carter, who undertook the assessments for QMS Quality Management Systems, paid particular tribute to “the investment in people and training that enables Clearanswer to provide an efficient and Information Security aware service to their clients”.

 
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Account management


Tailored solutions

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Account management


Tailored solutions

 

Account management

Pricing policy

Clearanswer believes in partnerships of mutual benefit and prefers payment plans that include results-based remuneration so:

  • We never hide things. Costs are fully-loaded, to include all ongoing management, training, data handling etc.
  • Equally, our advanced technology allows all campaigns to be meticulously measured. You will know exactly what works and what doesn't with a range of reporting designed to empower rather than to baffle.
  •  For any business discussion we produce a fully costed proposal to provide you with an accurate pricing where no hidden costs will apply

Benchmarking

  • Direct comparison of like for like contact centres
  • Implement best practice across the contact centres – improve and grow
  • Increased competition leading to improved sales and service
  • Lower costs per sale
  • Built in resilience